Rob and I went to Old Navy tonight. We got there at about 8:30; a solid half-hour before closing time. While I was in the dressing room, the lights dimmed and the music stopped playing. Thinking we had somehow stayed until closing, I looked at my phone to check the time . . . but it was only
8:45!! Hey Old Navy, I've still got fifteen minutes of good shopping time left. Turn those lights and music back on right this instant! -- ARRGH, I just HATE when stores close early. The sign on the door says you close at 9:00, so don't turn off the lights and music until then! What they don't realize is I just might have purchased that cute little fall jacket I was trying on if I hadn't felt so pressured and uncomfortable and rushed. Seriously, it made me feel like my patronage meant nothing to them. All they cared about was locking the doors behind them promptly at 9:00. Store Hours until nine does not mean you get to go home at nine, it means I get to shop until nine! Show some courtesy to your customers and give them every second of shopping time your little "Store Hours" sign says they have. GRRR! Anyway, let's just say a strongly worded complaint has been sent to Old Navy headquarters. Let's hope the big bosses feel the same way I do.
In a much better display of customer service, before our Old Navy excursion we also stopped at
World Market (love that store) and got a free tote bag! No purchase necessary!! -- although we did end up buying some dark chocolate almond cookies and a bottle of pink grapefruit soda. -- See Old Navy, make me feel valued and special, and I'll walk out of the store with a receipt in my hand.
And to end the evening, I walked out of Target pushing a stroller with a screaming baby inside with several onlookers sending looks of disapproval my way. Always a pleasure. Next time we'll have to do our shopping during the day to avoid all such catastrophes, although the screaming baby one can unfortunately happen any time of day without warning! But I had it coming walking into the store at 9:15 (they close at Ten, mind you). Don't try to squeeze in one more shopping rendezvous when you're already out past baby's bedtime! Lesson learned.